Every dollar counts when you’re a growing business. And the Strata CTX28 makes sure that every dollar you invest on your telecommunications system remains well spent. It all starts with Toshiba’s unique, wall-mountable, modular design. What begins with eight digital telephone ports, one analog telephone port, and three CO lines with Caller ID can easily double in capacity to include 16 digital telephone ports, six CO lines, and two analog station ports. So you can add employee stations, telephone numbers, fax lines, and voicemail with near plug-and-play ease.

Call Answering
Automated Attendant- Answers and routes incoming calls 24 hours-a-day as an integrated feature of optional Toshiba in-skin voice processing. Assures that calls are efficiently managed when call volumes are high, when your receptionist is not available, and after hours.

Voice Mail Integration- Allows callers to leave detailed messages for specific employees. With Toshiba in-skin voice processing in the Strata CTX, calls are handled faster and more efficiently, which assures that the customer’s needs are addressed as quickly as possible. LCD feature prompting with soft key operation make it easy for your users.

Call Record- While on an active call, you can record the conversation and store it in a voice mailbox by pressing the Record button on your digital telephone. To stop the recording, simply press the Record button again. Recordings can also be paused or restarted by pressing the Pause/Resume button.

Call Monitor- While a caller is leaving you a message in your mailbox, you can listen to the caller and answer the call if you choose.

Caller ID- Displays the caller’s name and telephone number on the telephone’s LCD, as well as the customer profile from your database (with Computer Telephony Integration applications). Your employees will be fully prepared to handle calls with maximum effectiveness and provide personalized customer service.

Off-Hook Call Announce- Ensures important calls get through. Enables a station to speak to another busy station user. Call announcements can be made through the handset.

Automatic Call Distribution (ACD)- With Toshiba ACD Call Center capabilities in the Strata CTX, calls are queued and sent to the next available agent. Incoming calls are distributed evenly, maximizing productivity and assuring quick, efficient call handling.